EIM Support Engineer (Helpdesk)
Closes: 2025/04/31
Job Title and Information
Post Title
EIM Support Engineer (Helpdesk)
Department
Corporate Services – Midrand
Job Purpose, Duties and Responsibilities of the Post
Job Purpose
Katlego Solutions is a leading technology solutions provider committed to delivering exceptional services to our clients. We are currently seeking a highly motivated and skilled Desktop Support Engineer to join our dynamic team, mainly to assist our customers with technical queries.
Duties/Tasks
The duties include the following, but other duties may be assigned from time to time:
- Assist in the implementation of IT projects as needed.
- Install, configure, and maintain systems and applications.
- Document and track support requests using our ticketing system.
- Troubleshoot and resolve technical problems related to desktop hardware, software, and network connectivity.
- Provide first-line technical support to end-users, resolving hardware and software issues promptly.
- Collaborate with other IT professionals to ensure a seamless and efficient IT environment.
Job Specification
Essential Requirements of the Post
-
Minimum educational, qualifications and experience that are required to perform the job competently.
Knowledge & Experience
- Matric / Grade 12 Certificate
- 3 – 5 years working experience as a Support Engineer or similar role – Essential
- N+ – Beneficial
- Computer skills (Microsoft Excel, Word, and Outlook)– Essential
- Enterprise document/content management experience – Beneficial
- Hands-on experience with hardware troubleshooting and maintenance.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) – Beneficial
- Familiarity with networking concepts and protocols.
- Working knowledge of Microsoft SQL and Oracle
- Web Server Knowledge – Essential
Skills & Abilities
- Multitasking
- Deadline driven.
- Motivated and self-confident
- Capable of working in a team
- Time management skills essential
- Strong interpersonal and verbal skills
- Strong customer relations – Essential
- Strong initiative and attention to detail
- Excellent communication skills (Verbal / Written)
- High level of professionalism and ability to work accurately under pressure
Other Requirements
- Reliable transport is essential
- Candidate must be well presented
POPI Disclosure
The company commits to comply with Popi regulations when receiving all applications. This means that all information of applicants will be treated in a confidential manner and intended solely for shortlisting and selection processes. Please note that those CV’s not shortlisted will be discarded. Candidates are encouraged to only provide position specific information as per the job profile.