Efalia Engage, formerly known as Fluicity, can be used in a variety of methods for your business. It delivers an online platform that can be used as a public participation platform that encourages direct customer feedback. Moreover, it can establish a feedback loop between your customers and your business.
Many people are unfamiliar with Efalia Engage and its capabilities. In this article, we talk about how this public participation platform works and the benefits that you can reap as a business from utilising this platform.
How Does Efalia Engage Work?
- As a Public Participation Platform: Efalia Engage provides a digital platform for the public to openly engage in discussions with businesses in the public spotlight. This is done via sharing their opinions, contributing to forums and polls, and engaging in topic discussions that are relevant to your business.
- As a Forum: Forums are constantly used by various communities and businesses to establish a direct feedback loop between decision-makers and the community. As a public participation platform for your business, you can create forums on relevant topics and start discussions about your products, services, and many more topics that have weight and relevance to your business.
- As a Feedback Loop: By involving the decision-makers in your business, you can create an ongoing feedback loop between your business and your customers. This will ensure transparent communication and let your customers feel like they are involved in your business. Moreover, it will work towards brand conviction and business continuation goals in the long run.
- As a Polls Platform: Efalia Engage allows businesses to create various polls on which the public can cast their vote for their preferred outcome on various topics. As a result, you can utilise this public participation platform to better understand your customers and their specific expectations and demands from your products or services.
- As a Digital Consultation Platform: Efalia Engage allows businesses to utilise this public participation platform as a digital consultation platform as well. With digital consultation support, you can engage with customers via proposal calls and online deliberations. This creates a structured setting for customers to deliver their professional input about your business and brand.
Katlego Solutions is your answer to creating and benefitting from a public participation platform for your business in South Africa. Please browse our website for details on our available business solutions and contact us today if your business is interested. Ensure business continuation and establish feasible customer feedback loops with Katlego Solutions on your side.