Local governments and organisations use various methods to gather feedback from the public and customers – scattered across an array of disconnected sources that can be difficult to manage. With a dedicated citizen engagement platform, such a process becomes easy and streamlined. Katlego Solutions can assist your organisation with Engage and Go Vocal – both of which are designed to improve communications and deliver corresponding solutions.
Both these platforms are designed to boost public engagement and allow your organisation to collect accurate data metrics on which your can make definitive decisions. Such a platform can also work towards ultimate customer satisfaction for brands. Today, we talk about both platforms and what to expect from each of them if you want to implement a citizen engagement platform for your organisation going into 2026.
Go Vocal
- An Excellent Choice for Local Governments: In a world where public engagement takes many different forms, it can be quite tedious to collect accurate data. Most organisations and local governments lean on public surveys to get a solid idea of what the people want. However, such surveys can be skewed and are mostly avoided by the general public. With Go Vocal, you can establish a central citizen engagement platform that is built around public feedback and direct communication between your organisation and the public. For local governments, this can be a useful tool to understand the needs of the people and give them a voice.
Engage
- Empowering Your Customers: Engage can be used as a citizen engagement platform for organisations that want to centralise their customer feedback. People have specific expectations and connotations to a brand’s products/services. Dependent on the specific experience that an individual has with your brand, they will either avoid your brand in the future or become brand loyal. You want the latter for your business, which is why your business can benefit from Engage. This platform serves as a central hub that allows you to gather valuable insights and apply them to various products/services – working towards ultimate customer satisfaction. Now, your brand can reach its true potential by letting your customers express themselves on their expectations and experiences with your products/services.
Katlego Solutions is your answer to citizen engagement platform software for your organisation going into 2026. Feel free to browse our website for details on these platforms and contact us today if you have any inquiries about our business solutions.